Please take a moment to read these online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of any products or services. Use of our website is also subject to additional General Terms, which apply to online purchases.
If you have any questions regarding our website, the Online Shopping Terms, products or services, please click here to contact us.
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these and the General Terms of our website.
To register you will be required to provide certain information including personal and payment card details, as well as an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.
Product Sales and Availability
All products displayed on our website are subject to availability and will only be delivered to areas where we deliver within Perth, WA or where Australia Post delivers. All prices shown on our website are quoted in Australian Dollars. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.
We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.
Gift cards may be purchased online and are subject to their own terms and conditions. No refunds are permitted.
You will be charged the prices that are reflected online, subject to availability and delivery address. All products are variable/random mass items. The average mass of such product may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you. The prices include GST. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).
A delivery fee will be charged for each order you place.
When you order on line, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be effected once your order is ready for delivery.
By submitting your order, address, contact details and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.
We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorised us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.
Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation.
Deliveries are made Monday to Friday, 10 a.m. – 5 p.m.; We do not deliver on Public Holidays; Good Friday; 25 December; or 1 January.
In general, delivery is done within three to five working days.
On delivery, you will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, GST at the prevailing rate and the amount debited from your payment card. You or your authorised representative may be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf.
Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.
We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
Returns & Refunds
If you are for any reason dissatisfied with any item purchased online, you may post back the items (at your cost) or return it to any of our Cape to Cairo stores within 7 days of purchase for a full refund, replacement or exchange, provided you have the original tax invoice, and it is in a saleable condition. Please note that items purchased on any sale or promotion are subject to a separate returns policy. Should you not have an invoice, we will be happy to exchange your purchase at the current system price.
Please phone Customer Services on +61 (0)8 9204 5666 to find the store nearest you.
If for any reason you would like to cancel an order this may be done by visiting ‘Your Orders’ on our website or by contacting our Customer Services Centre on +61 (08) 9204 5666 or email firstname.lastname@example.org. You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.
Risk and Ownership
Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.