As a condition of using this website, you agree to comply with, and be subject to all, of the following Terms and Conditions of use:
When placing an order via the website or by phone with a member of our team, you confirm that all the details that you have provided in completing the order and offer to purchase are correct.
In these terms, ‘deliver’ and ‘delivery’ of products include collection of order under our Pick Up facility.
You agree that the address to which we may deliver to is the address you gave for delivery as part of your confirmed order. We will not deliver unless all requested delivery details are provided at the time of placing the order.
You agree that we may rely on any person who is at the address you gave for delivery, and who takes receipt of your ordered products, as being authorised for that purpose. We may not deliver your order if any of our requests for verification (such as proof of identity) are not met.
We will endeavour to deliver within the times nominated and paid for by you at the time of placing your order. You also accept the risk that occasionally, due to circumstances unforeseen and beyond our control, delivery times may be longer than nominated and paid for by you.
Regretfully, we cannot make cash refunds for items purchased online.
You agree that we may make such deduction where we are unable to deliver due to circumstances beyond our reasonable control (including because of the wrong address provided) or where we did not complete delivery because of any of the ‘Delivery pre-conditions’ mentioned above are not being met.
We may cancel your order before delivery in whole or in part. We may do this even if we have received payment from you or have sent you a tax invoice. In the case of in-store order collection, we may make such cancellation before collection of the said products. Any such cancellation shall be done by giving you reasonable cancellation notice, as we are able to, by way of the contact details provided to us.
Any of the ordered products are not available at the time of placing your order;
There was any error in the description of any ordered products or their price as advertised by us
You agree that you cannot change or cancel an order after it has been placed. If you wish to change or cancel your order please contact our Customer Service team as soon as possible on +61(0)8 9204 5666 to see how we can accommodate you, but no guarantee can be given.
Please review our Customer Service team’s trading hours before calling as the hours may vary depending on the State, the day of the week and the time of year.
If we agree to changing or cancelling your order after it has been placed, we may do so subject to you providing proof of purchase, to the ordered products being in their original condition and packaging and to you agree to pay an amount we request on account of our reasonable costs of processing the change or cancellation.
If your order has already been processed, you may still be able to return your order, which can be done easily through any Cape to Cairo physical store. Conditions may apply.
All details of your purchase and delivery requirements are recorded. We will only use and disclose such records for reasonable purposes, which may include proof of delivery and administration.
You agree that risk of loss of or damage to products appropriated to your order passes on delivery of them including where delivery is to unattended locations (such as locations which are not attended by any person or which are attended by a person who is not acting on your behalf).
You agree that title to the products you buy from us (and the place of our supply of those products to you) occurs at the place where we dispatch the products to your order. Immediately on us making a refund to you for any products (less any amount you have agreed we may deduct, for example under ‘Delivery returns/non-collection’ or ‘Cancellations’ above) you agree that title in those products shall pass back to us.
Cape to Cairo’s Terms and Conditions may change or be suspended or terminated from time to time. These changes may relate, amongst other things, to our delivery charges. We will endeavour to give advance notice of any such matters on our website. Continuing to use any Cape to Cairo facility, including using or ordering from capetocairo.com.au after the notice will be deemed acceptance of the amended Terms and Conditions.
Free Delivery only applies to products that display the ‘Free Delivery’ badge. If an order contains a combination of Free Delivery and non-Free Delivery items, normal delivery charges will be applied for products that do not display the Free Delivery badge. For Free Delivery products, please be aware that the delivery charge is not removed until the payment page of the checkout.
The materials (including all software) and services at this site are provided ‘as is’ without warranties of any kind including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Cape to Cairo’s obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this site should be construed to alter such agreements.
Cape to Cairo further does not warrant the accuracy and completeness of the materials, information or services at this site.
Cape to Cairo may make changes to the materials and services at this site, or to the products and services described in them, at any time without notice. The materials and services at this site may be out of date and Cape to Cairo makes no commitment to update the materials and services at this site.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. You may also be entitled to remedies that cannot be excluded under the Australian Consumer Law if any services supplied by us to you fail to meet a consumer guarantee under the Australian Consumer Law.
The content of the site and all content to or from which the site are linked do not constitute advice and should not be relied on in making, or refraining from making, any decision.
We will not be liable to you for indirect and consequential loss arising from, or connected to, our agreement with you in contract, tort, under any statute or otherwise (including, without limitation, for loss of revenue, loss of profits, failure to realise expected profits or savings, loss or corruption of data and any other commercial or economic loss of any kind) unless such loss arises as a result of our own negligence or wilful misconduct.